Return Policy

My Elite Wardrobe Return Policy

This Return Policy ("Policy") governs the process and terms under which My Elite Wardrobe ("we," "us," "our") accepts returns of products purchased from our online store. By purchasing from My Elite Wardrobe, you agree to the terms outlined in this Policy.

1. Return Eligibility
Customers may return products purchased from My Elite Wardrobe within 14 days of the delivery date. To be eligible for a return, the following conditions must be met:

The product must be unused, in its original condition, and with all original tags and packaging intact.
Proof of purchase, such as an order confirmation or receipt, must be provided.

2. Return Process
If you wish to return an item, please follow these steps:

Contact Us:Send an email to help@myelitewardrobe.com within 14 days of receiving your order. In your email, please include your order number, the reason for the return, and whether the item is damaged or not.
Receive Return Instructions:Our Customer Service team will respond to your request within 24 hours, providing you with detailed return instructions, including the return address and any necessary labels.
Prepare the Return:Follow the instructions provided by our team to securely package the item(s) for return. Please ensure that the item is in its original condition and includes all original packaging and tags.

3. Return Shipping Fees
Free Returns for Damaged Goods:
If the product you received is damaged or defective, we will cover the cost of return shipping. Please notify us of the damage within 14 days of receipt, and we will provide you with a prepaid return label and instructions.

All Other Returns:
For all other returns, a flat fee of £9.95 will be deducted from your refund to cover the return shipping cost. This fee applies to returns where the product is not damaged or defective.

4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase, less the return shipping fee if applicable.

5. Exchanges
At this time, we do not offer exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.

6. Non-Returnable Items
Certain items are not eligible for return, including:

Products that have been used, altered, or washed.
Items without original packaging or tags.
Final sale items, as indicated at the time of purchase.

7. Late or Missing Refunds
If you haven’t received a refund within the specified time frame, please take the following steps:

Check your bank account or credit card statement.
Contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at help@myelitewardrobe.com.
8. Contact Information
If you have any questions or concerns regarding this Return Policy, please contact our Customer Service team:

Email: help@myelitewardrobe.com
Our team is available to assist you with any inquiries related to returns.

9. Amendments to This Policy
My Elite Wardrobe reserves the right to amend this Return Policy at any time. Changes to this Policy will be posted on our website with an updated effective date. It is your responsibility to review this Policy periodically for any changes.

10. Governing Law
This Return Policy is governed by and construed in accordance with the laws of"England and Wales", and any disputes relating to this Policy will be subject to the exclusive jurisdiction of the courts of "England and Wales" .

By purchasing from My Elite Wardrobe, you acknowledge that you have read, understood, and agreed to the terms of this Return Policy.