Our Warranty

My Elite Wardrobe Warranty Document

1. General Warranty Information

At My Elite Wardrobe, we are dedicated to providing products of the highest quality and authenticity. This warranty document outlines the coverage and procedures for products purchased from myelitewardrobe.com. By purchasing from us, you agree to the terms and conditions of this warranty.

2. Warranty Coverage

2.1. Watches

All watches purchased from My Elite Wardrobe are covered by the manufacturer’s warranty. This warranty guarantees that the watch is free from defects in materials and manufacturing for the duration specified by the manufacturer.

  • Included with Each Watch Purchase:
    • Authentic manufacturer's box.
    • Original papers and documentation.
    • All other necessary documents verifying the authenticity of the watch.

Contacting the Manufacturer for Warranty Claims

For any warranty claims or repairs on watches, customers must contact the manufacturer directly. The contact details and instructions can be found in the documentation provided with your watch. Please retain all documents, as they are necessary for processing warranty claims with the manufacturer.

Manufacturer Warranty Coverage typically includes:

  • Manufacturing defects.
  • Repairs or replacements of faulty components as per the manufacturer’s terms.

For more detailed terms, coverage, and exclusions, please refer to the manufacturer’s warranty documents that came with your watch.

2.2. Handbags, Clothing, and Accessories

At My Elite Wardrobe, we guarantee that all handbags, clothing, and accessories are 100% authentic and sourced from genuine brands.

When receiving your order, please inspect your items carefully. If any damage or defects are found upon delivery, you must notify us immediately. Any claims for damaged or defective goods must be reported within 48 hours of receiving the item.

To initiate a return or refund process for damaged or defective items:

  • Contact our customer support team at [insert email/phone number].
  • Provide your order number and a brief description of the defect or damage.
  • Attach photos of the issue to assist with the assessment.

We will guide you through the return or refund process once your claim is verified. After this initial window, we will assume that the items were received in perfect condition and any later claims for damages will not be covered.

Please note: Our warranty for handbags, clothing, and accessories does not cover general wear and tear, accidental damage, or misuse after the items have been accepted.

3. Authenticity Guarantee

We are proud to ensure that every product sold through My Elite Wardrobe is 100% authentic. Each product is sourced directly from reputable and authorized dealers or manufacturers. This commitment to authenticity extends across all categories, from clothing and accessories to luxury watches.

If you ever have concerns regarding the authenticity of a product, please contact our customer support team for verification.

4. Warranty Claim Process for Non-Watch Items

For handbags, clothing, and accessories, you must inspect the goods upon receiving them. If any defects or damages are found, follow these steps:

  1. Contact our customer support team within 48 hours of receiving the item at help@myelitewardrobe.com.
  2. Provide your order number and a description of the issue.
  3. Include photos of the defect or damage.

Once the issue has been verified, we will guide you through the return or refund process. All items must be returned in their original packaging with all included documentation (if applicable).

5. Exclusions from Warranty

The following items are not covered under the warranty:

  • General wear and tear (e.g., scuffs, fading, or fabric deterioration over time).
  • Damage caused by accidents, misuse, or improper care.
  • Unauthorized repairs or alterations.

6. Shipping and Returns for Warranty Claims

If your warranty claim is approved, you will be instructed to return the product to My Elite Wardrobe. Please ensure that the item is securely packaged with all its original packaging materials and any necessary documents.

You will be responsible for any shipping costs associated with returning the product. Once we receive and inspect the product, we will notify you of the next steps, including repair or replacement timelines.

7. Limitation of Liability

Our warranty is strictly limited to the repair or replacement of the defective product. My Elite Wardrobe is not responsible for any incidental damages or losses arising from the use of the product. We do not offer refunds under the warranty.

8. Order Processing and Warranty Activation

All orders are typically processed within 1-2 working days of receipt. Please note that orders placed on weekends or public holidays will be processed the next business day. You will receive a confirmation email along with tracking information once your order has been processed.

9. Final Considerations

By purchasing from My Elite Wardrobe, you acknowledge and accept the terms outlined in this warranty document. We reserve the right to update or modify these terms at any time, and such changes will be posted on our website.